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Vela Release Notes – Version 2.1

Dear Vela Users,

We're excited to announce the latest update to Vela! This release brings several new features, improvements, and bug fixes designed to enhance your experience and streamline your workflows. Here's what's new and improved:

New Features​

Agent Coaching Portal​

We've launched a complete coaching portal for agents that includes:

  • Courses Management: Assign and track training courses with progress monitoring
  • Awards System: Recognise and reward high performers with digital awards
  • Warnings Management: Send and manage cautions and warnings to agents
  • Agent Dashboard: Personalised dashboard showing performance, courses, and achievements
  • Interactive Learning: Course completion with quizzes and assessments
  • Notifications: Instant notifications for courses, awards, and warnings

Improvements​

UI/UX Improvements​

  • Redesigned Modals: Updated modal components for better user experience
  • Better Visual Design: Updated styling and layout for improved usability

What's Next?​

Enhanced Coaching Features​

We're improving the coaching portal.

Improving Smart Detector​

We're improving Smart Detector.

Voice ID Notifications​

  • We'll automatically send emails to agents who have not submitted a sample for Voice ID.

Vela Redesign​

We're continuing to redesign Vela's UI for an even better user experience with:

  • Modern design system
  • Improved accessibility

Advanced Analytics​

We're adding more analytics and reporting features to help you better understand your team's performance and customer interactions.

We're constantly working to make Vela better. Stay tuned for more updates, and as always, we'd love to hear your feedback at product@botlhale.ai.

Thank you for being a valued part of our community!

Warm regards,
The Vela Team