Vela Documentation

Call Centre Analytics Tool: Monitor 100% of your calls regardless of the languages spoken.

Explore Features

Monitor performance and spot trends before they become problems.

Review call recordings and identify customer pain points automatically.

Review chats and identify customer pain points automatically.

Automate issue detection and catch complaints before they escalate.

Improve agent performance with AI-powered insights.

Generate custom reports to share insights with stakeholders.

Configure alerts to stay informed about important events.

Manage your platform settings and organization configuration.

Upload call and chat recordings to start analyzing your data.

Find quick answers to common questions about Vela.

Manage teams, create courses, and track agent progress.

Get Started: Tutorial Videos

1. Introduction to Vela

2. Set up your Dashboard

3. Set Up Smart Search

4. Set Up Agent Search

5. Agent Checklist