Vela Documentation
Vela is a multilingual call centre speech analytics platform designed to provide comprehensive insights into customer interactions. It operates by facilitating the creation of search queries which automatically process and analyse 100% of calls conducted in the supported South African languages. This documentation suite serves as a comprehensive guide for call centre managers and analysts on utilising Vela's functionalities to extract valuable insights from customer interactions.
Dashboard
Learn how to view and customise your call insights.
Calls
Learn how to review call recordings and hone in on specific calls
Smart Search
Learn how to build and manage complex search queries.
Agents
Learn how to review and export insights specific to agent performance.
Reports
Learn how to create and view custom reports.
Notifications
Learn how to manage your platform and alert preferences.
Settings
Learn how to manage your platform settings.
Data Upload
Learn how to upload call recordings
Vela Tutorial Videos
1. Introduction to Vela
2. Set up your Dashboard
3. Set Up Smart Search
4. Set Up Agent Search
5. Agent Checklist