Vela Documentation

Call Centre Analytics Tool: Monitor 100% of your calls regardless of the languages spoken

Get Started

Learn how to view and customise your call insights.

Learn how to review call recordings and hone in on specific calls.

Learn how to build and manage complex search queries.

Learn how to review and export insights specific to agent performance.

Learn how to create and view custom reports.

Learn how to manage your platform and alert preferences.

Learn how to manage your platform settings.

Learn how to upload call recordings.

Get Started: Tutorial Videos

1. Introduction to Vela

2. Set up your Dashboard

3. Set Up Smart Search

4. Agent Checklist